- NG911 supports seamless, end-to-end IP-based communication of emergency-related voice, text, data, photos, and video between the public and public safety answering points (PSAPs).
- NG911 systems will continue to support the legacy 911 system on a transitional basis for as long as is necessary.
- NG911 multi-media capabilities expand accessibility (e.g., to persons with disabilities) and give all consumers more calling options in emergencies.
- PSAPs receiving text, data, photos, and videos can assess emergencies more quickly and respond more effectively.
- IP-based architecture provides more flexibility and resiliency than the legacy circuit-switched 911 system.