Starbucks issued the following statement about the incident:
"The safety of our customers is our top priority. We want all of our customers to have an enjoyable experience when they visit our stores, and we were concerned to learn of this incident. Our partners immediately contacted Animal Care Services. Animal Care Services does not respond directly to calls involving snakes. Rather, they refer snake calls to the South Texas Herpetology Association, which is who checked the store. They performed a comprehensive inspection of our store. South Texas Herpetology Association confirmed the store is safe for customers and partners and that there were no further safety concerns."