San Antonio-based USAA pulling workers back into the office, closing door on remote positions

San Antonio-based USAA, one of the city’s largest employers, is requiring some of its remote workers to start reporting to the office three days a week, the Wall Street Journal reports.

The insurance and financial services company shifted many employees to remote work during the pandemic and hired on some as remote workers. Now, those living within 60 miles of a company office will be considered a hybrid employee and required to log in-person hours even if they were hired for remote work, the WSJ reports, citing a company email.

“Our vision is to bring employees together for meaningful interactions and purposeful, in-office connections as a cornerstone of how we develop our employees, collaborate as a team, and innovate to serve our members,” USAA spokesperson Christian Bove told the financial newspaper.

Bove didn’t say how many of USAA’s 37,000 workers nationwide were affected by the email, but more than half are already on hybrid schedules, according to the report.

Some USAA staffers expressed their unhappiness to the company about the change, according to the WSJ report. A number said they were first told they’d be moved to a hybrid schedule in April, a time shift that could create commuting or child-care issues.

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This article appears in Feb 22 – Mar 7, 2023.