San Antonio residents report mass outage of Spectrum internet services

Editor’s note: This story was updated to add an emailed statement from Spectrum officials.

Customers of cable TV provider Spectrum began reporting internet service outages early Tuesday afternoon, and company officials said in a statement that they’re working to fix the issue.

The first reports showed up on social media platform X shortly before 1 p.m., when some San Antonio Spectrum customers said they were unable to go online. Around the same time, the cable company’s @Ask_Spectrum account confirmed that officials were aware of the problem.

“We are aware of an outage affecting customers in the Texas area,” the account wrote. “We apologize for inconvenience and are working to resolve as quickly as possible. Thank you.”

In an emailed statement provided Tuesday evening, Spectrum officials blamed the outage on a “third-party infrastructure issue” caused by the storm.

“We apologize for the inconvenience and are working with the third party to resolve this as quickly as possible,” a company spokesperson said.

More than 32,000 customers reported having issues with their Spectrum internet service around 1 p.m., according to Downdetector, a website that tracks internet outages.

Users of the r/Spectrum Reddit page are also reporting internet outages in Austin, Corpus Christi and the Rio Grande Valley.

Stay tuned. This is a developing story.

Subscribe to SA Current newsletters.

Follow us: Apple News | Google News | NewsBreak | Reddit | Instagram | Facebook | Twitter| Or sign up for our RSS Feed

Related Stories

As summer heat hits, how is the Texas grid faring?

Amid new projections of surging demand, energy analyst Doug Lewin explains what worries him — and what doesn’t.

San Antonio couple use Tesla Cybertruck to brew coffee during power outage

An online video of the trick has drawn lots of interest, but plenty of people pointed out that non-Tesla trucks also come with power outlets.

Critics liken Texas Gov. Greg Abbott’s Korea trip during Beryl to Ted Cruz’s Cancun getaway

Abbott tweeted early this morning about his Korean business summit, but didn’t mention Hurricane Beryl until hours after it made landfall in Texas.

Here’s what’s working and what isn’t as San Antonio grapples with global software outage

San Antonio International Airport reported 13 flight cancellations and 59 delays as of press time.

San Antonio DPS centers still may be affected by global IT outage

Three SA-area drivers-license centers disconnected calls due to what a recording called “high call volumes.” Calls to a fourth center wouldn’t go through.

This article appears in Jun 26 – Jul 2, 2024.