The Texas Department of Public Safety (DPS) reopened its offices Monday after a three-day computer malfunction crippled its ability to issue driver licenses.
DPS did a computer upgrade over the Labor Day weekend, but a capacity issue overloaded the system, leaving it unable to process licenses from Wednesday through Friday of last week, according to officials with the agency.
As a result, DPS’s offices in high-volume areas will temporarily extend their hours to accommodate rebooked appointments, officials also said.
Customers who had an appointment cancelled during the downtime and haven’t yet rebooked can email CUSTOMERSERVICEDL@dps.texas.gov and include their name and preferred DL office for assistance.
Subscribe to SA Current newsletters.
Follow us: Apple News | Google News | NewsBreak | Reddit | Instagram | Facebook | Twitter| Or sign up for our RSS Feed
This article appears in Sep 6-19, 2023.